FAQ

General Questions

TeroTAM is the latest technology solution for upkeeping the machines and equipment. With over a decade of experience in the industry and even higher leadership and management in various business sectors like Hospitality, Production, and E-commerce and many more.
Yes, you can define who can use and when can use TeroTAM as its totally customizable. It’s quite flexible to maintain and give access to relevant departments.
Yes, TeroTAM has two different portals for Customers and Vendors. The customer portal contains the fields related to their needs and the same for Vendors.
TeroTAM is compatible with Android Lollipop 5.0 version and higher and for iOS its iOS 11 and higher.
Yes, we will visit your office and give a demo and make you understand in detail about the product.
You can take a demo using the request demo page. Our executive will help you get all the answers to your queries with the signup process, rest a mutual service agreement will be signed, and you can start using our services.
Using TeroTAM will make you raise your complaints the easiest way, after raising the complaint or issue it's very easy to assign it to Internal teams or technicians, it's equally easy to assign it to vendors.
TeroTAM also helps you in
- Asset tracking
- Communication
- Outlet management
You can visit our TeroTAM Apps page or you can download the app by visiting Google Play or iOS app store.
To avail the psychological pricing of TeroTAM you can call or text us at +91 93281 35112, also you can write to us at contact@terotam.com
We will walk you through how to use TeroTAM customer portal if you are a customer and Vendor portal if you are a Vendor, along with its benefits.
It's quite a user-friendly application and web- based portal to use, hence it won’t take much time.

Customer Portal

A customer portal is a web portal that is for customers where they can create and manage complaints by using available features.
The dashboard is where you will get an overview of what’s happening to complaints raised by you. along with chat, notification and many more.
Using the customer portal user can play with as all the features which are separated and have a specific use of each.
Location management is one of the features of TeroTAM, in which you can create/manage the location of your outlet/workplace by differentiating it by zone and city.
Zone in the Location management specifies in which zone your outlet/workplace is situated.
City option in location management helps you to bifurcate your outlet/workplace city wise.
Outlet option in location management helps you to create and edit outlets and their details.
Equipment management is a feature that allows a user to add equipment which is installed at your outlet. You can further manage them accordingly.
Role management gives your freedom of choosing and assigning of which role should be performed by whom by setting required limitations.
Service management is a feature that will give you access to subscribe & manage the services which are available on the portal.
Staff management feature is to add/manage staff to the portal as per their role and responsibilities in the customer’s organization.
Complaint management is the most important solution of the portal for which the entire portal is created for, in complaint management you will be able to create complaint, Track and manage the same going further.
The chat feature helps you to communicate within the organization.
Vendor management helps you to add vendors and manage the same going further.
Analytics is again one of the most important features of this portal which helps you to understand the details of complaints.

Vendor Portal

The vendor portal is a web portal for Vendors where they can manage their work using available features.
A dashboard will help you to understand the overview of what’s happening with the complaints assigned to you.
Role management gives your freedom of choosing and assigning of which role should be performed by whom by setting required limitations.
Service management is a feature that will give you access to subscribe & manage the services which are available on the portal.
Complaint management is the most important part of the portal for which the entire portal is created for, in complaint management you will be able to see the complaints assign you and its status.
Chat feature helps you to communicate within your organisation.

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