What is TeroTAM?

TeroTAM is the latest technology solution for upkeeping the machines and equipment. With over a decade of experience in the industry and even higher leadership and management in various business sectors like Hospitality, Production, and E-commerce and many more.

Can every department in the company use TeroTAM?

Yes, you can define who can use and when can use TeroTAM as its totally customizable. It’s quite flexible to maintain and give access to relevant departments.

Does TeroTAM has different portals than the website itself?

Yes, TeroTAM has two different portals for Customers and Vendors. The customer portal contains the fields related to their needs and the same for Vendors.

What devices are compatible with TeroTAM?

TeroTAM is compatible with Android Lollipop 5.0 version and higher and for iOS its iOS 11 and higher.

What are some of the major benefits with TeroTAM CMMS?

By using TeroTAM use can enhance the business working method and that is
-Eliminate uneven time
-Use efficient working hours
-Improve productivity
-Time management
-Facility management
-Complaint resolving

How does the TeroTAM web application work?

It can collect and store your business data and give you accumulated reports as to where you want to see either
-Asset information
-financial data
-HRMS (human resources)
-Real-time information
-Time remainders (auto notification alerts)

Can TeroTAM come to my office for a demo?

Yes, we will visit your office and give a demo and make you understand in detail about the product.

How do I get started?

You can take a demo using the request demo page. Our executive will help you get all the answers to your queries with the signup process, rest a mutual service agreement will be signed, and you can start using our services.

Can live assistance support the TeroTAM application?

Yes, TeroTAM has live assistance to any queries. You can use the live chat option available on the website or follow the support page available on the website.

What are automated reports in the TeroTAM application?

It collects the information of the total number of complaints open, issues resolved, time taken for resolution, communications, service provider turn-around time, likewise, it will generate reports and send you emails.

Is business data secure in TeroTAM?

TeroTAM maintains business information highly confidential, it doesn’t share with anyone.

Where can I download the app?

You can visit our TeroTAM Apps page or you can download the app by visiting Google Play or iOS app store.

What is the cost?

To avail the psychological pricing of TeroTAM you can call or text us at +91 93281 35112+1 888 932 2846 also you can write to us at contact@terotam.com

How do setup and installation works?

We will walk you through how to use TeroTAM customer portal if you are a customer and Vendor portal if you are a Vendor, along with its benefits.

How much time does it take to train my staff to use TeroTAM CMMS Software?

It’s quite a user-friendly application and web- based portal to use, hence it won’t take much time.

What is Customer portal?

A customer portal is a web portal that is for customers where they can create and manage complaints by using available features.

What is TeroTAM Dashboard?

The dashboard is where you will get an overview of what’s happening to complaints raised by you. along with chat, notification and many more.

How easy is to use customer portal?

Using the customer portal user can play with as all the features which are separated and have a specific use of each.

What is preventive maintenance?

It helps to notify as timely reminders to every periodic maintenance.
-Asset maintenance
-Staff maintenance
-Housekeeping maintenance
-Technical maintenance

What is asset management?

Asset management helps to find the list of assets, tracking and estimate the value of depreciation. Provide the user manuals for each asset.

What is task management?

In task management, you can see the pending, upcoming, completed task status info. As well as you can create a new task and assign it to a particular staff member.

What is Vendor management?

Vendor management helps you to add vendors and manage the same going further.

What is Location Management?

Location management is one of the features of TeroTAM, in which you can create/manage the location of your outlet/workplace by differentiating it by zone and city.

What is inventory management in TeroTAM?

Inventory management helps you to know the budget and expensive data, and also gives information about sales, purchase history, payments, invoices, and gives you clustered information in the dashboard.

What is the zone in Location management?

Zone in the Location management specifies in which zone your outlet/workplace is situated.

What is a city option in Location management?

City option in location management helps you to bifurcate your outlet/workplace city wise.

What is the outlet option in Location management?

Outlet option in location management helps you to create and edit outlets and their details.

How does location management work in a TeroTAM application?

It helps to know the assets, staff, organization information. And it binds with the location, city, zone database. To track all the information shortly by applying the filters.

What is Equipment management?

Equipment management is a feature that allows a user to add equipment which is installed at your outlet. You can further manage them accordingly.

What is Role management in Customer portal?

Role management gives your freedom of choosing and assigning of which role should be performed by whom by setting required limitations.

What is Service management in Customer portal?

Customer Portal
Service management is a feature that will give you access to subscribe & manage the services which are available on the portal.

What is Staff management in Customer portal?

Staff management feature is to add/manage staff to the portal as per their role and responsibilities in the customer’s organization.

What is Complaint management in Customer portal?

Complaint management is the most important solution of the portal for which the entire portal is created for, in complaint management you will be able to create complaint, Track and manage the same going further.

What is Chat?

Customer Portal
The chat feature helps you to communicate within the organization.

Is TeroTAM compatible with feature updates?

Yes, TeroTAM always does R & D for feature updates, making it convenient to users.

Can I do escalations in business?

Yes, it offers the options to escalate on staff and others as well with remainder time. And it can procure data for internal audits also

Can I download reports from CMMS software?

Yes, you can download reports in CSV, and PDF formats. And also possible to keep filters to download specific ones.

What is the use of Analytics?

Analytics is again one of the most important features of this portal which helps you to understand the details of complaints.

What is Vendor portal?

The vendor portal is a web portal for Vendors where they can manage their work using available features.

What is Dashboard in Vendor portal?

A dashboard will help you to understand the overview of what’s happening with the complaints assigned to you.

What is Role management in Vendor portal?

Role management gives your freedom of choosing and assigning of which role should be performed by whom by setting required limitations.

What is Service management in Vendor portal?

Service management is a feature that will give you access to subscribe & manage the services which are available on the portal.

What is Complaint management in Customer portal?

Complaint management is the most important part of the portal for which the entire portal is created for, in complaint management you will be able to see the complaints assign you and its status.

What is Chat in Vendor portal?

Chat feature helps you to communicate within your organisation.