Unleash the Potential of Futuristic Complaint Management System By TeroTAM

Effortlessly Manage Complaints and Deliver Exceptional Business Performance with a Multi-Dimensional Complaint Management platform built to perform

Why Complaint Management Solution?

The world is constantly changing and improving. Businesses can’t survive with old methods and tactics to grow in the modern world. And, when we speak about significant concerns like issue tracking and complaint management traditional approach will let you reach nowhere. Businesses must restructure their complaint processing, management, settlement, and reporting processes in light of the escalating regulatory barriers, product liability concerns, and compliance costs. Issue tracking, Complaint, and Escalation management are essential in the regulated industry.

TeroTAM’s complaint management solution is adaptable, simple to implement, and highly customizable. Managers can also set up rules to automatically escalate complaints that are over their due dates, receive instant alerts, and reassign tickets to superiors to ensure that work is completed efficiently. TeroTAM’s Complaint Management Solution allows you to successfully manage and implement the complete complaint lifecycle. Additionally, robust reporting and analytics capabilities offered by vendor complaint management software enable businesses to identify recurring issues, track trends, and take proactive measures to address underlying problems. By optimizing complaint management workflows, businesses can enhance operational efficiency, reduce costs, and improve business relationships, leading to more successful and sustainable business outcomes.

Effortless Centralized Complaint Management

For each and every growing business, It’s mandatory to manage their complaints to level up their respective business. TeroTAM offers real-time complaint management software with comprehensive support at a single touch. Web-based system and centralized help desk that can track and handle all of your issues and complaints with a single click.

Centralized Ticket Management Solution

Create ticket categories for various types of issues with a Ticket management system. Tickets can be filtered by assignee, user groups, priority, dates, and status (open, assigned, on hold, and closed). At any time, you can export all of your tickets as well as their history.

User Access management

Allow a user who can report a problem, track its resolution, and locate the appropriate authority who will resolve it and if not solved, he can escalate it to the next level with effortless ease.

Attach Checklists and relevant document

A Well documented issue is well explained too. While reporting a problem, you can attach a customized checklist and upload images, videos, and other related files to report the issues with crisp details for quick resolutions.

Manage Complaints with one-touch support

Autonomous Analytics and Reports

Planning, tracking, releasing, and reporting are the four main elements of TeroTAM’s issue-tracking Management System. While most other software uses a traditional method of displaying data, we apply advanced analytics to make the most of prospective data.

Real-time Insight with accurate data

Real-time visual data allows the team to quickly identify the source of an issue or where work progress encounters roadblocks. Accurate data projection helps to portray a clear picture of issues and the progress on it.

Simple and Supportive Analytics

Data are very important but at the same time, it can be complex too. Easy-to-understand analytics reports show them which issues require additional attention or effort. Simple but Straight analytics are key to understanding the trends and patterns of issues and complaints.

Fast-track Decision making

Clear Understanding always Fast-tracks the resolutions. Advanced and accurate data analytics gives an edge to your decision-making and helps you keep the system away from issues and complaints.

Elevate Your Complaint Management Software

Experience Artistic Complaint Management and Enhance Your Business’s Reputation

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Manage your Complaints Palm easy way with Smartphone

View all of your Complaint details and Complaint tickets on your smartphone.

From anywhere, assign the complaint ticket to any technician via mobile

To clarify the issue with the assigned complaint, including any relevant documents or other media format.

Track and control the status of your complaint from anywhere at any time, and get real-time updates

Features that help you build Smart Complaint Management System

Role-based access

For every job function in your firm, get increased data security and easier onboarding.

attachments at record level

With rich attachments, you can get faster updates on complaints, easier access to tickets, and greater employee self-service.

Assist your processes

Enhance your processes with custom actions to make problem updates and complaint management faster and easier.

Improvised Workflows

Improve your workflows to make updating and managing complaint tickets faster and easier.

Customize your notifications

Everyone is automatically updated on the progress of complaints, resulting in increased efficiency.

Reporting tailored to your needs

Data on complaint history, time spent, solution used, and more can help you make better decisions.

Industries We Serve

Maintenance

Education

Oil & Gas

Real Estate

Banking

Equipment

Healthcare

Non-Profit

Government

Fire Department/EMS

Hotels

Food & Beverage

Do you have questions?

The Most common Brain Teaser for Complaint Management

What is Complaint Management software?

Any software solution that allows you to record and track the progress of every complaint ticket or “issue” in your inbox until the problem is resolved is known as a Complaint management system.

Why Complaint tracking so important?

A Complaint tracking system can assign issues and prioritize issues. This allows you to identify recurring issues and focus on the most relevant ones. Instead of wasting time on minor issues, you can concentrate on high-priority issues. This increases team productivity while lowering development costs.

What are the main features of the Complaint Management System?

Prioritize the Complaint (e.g. critical, major, medium, minor, trivial)
Assign the Complaint to a specific team or technician
The Role management and Checklist assigning
Workflow and Tracking of Complaint tickets

What is the purpose of the Complaint management system?

Individual concerns are resolved, and opportunities for systemic improvements are identified through complaint management. Complaints will be received by every organization that deals with multiple stakeholders. The stakeholders and parties expect businesses to prioritize complaints and escalate it to the right team for timely solutions.

How much does a Complaint management software cost?

Complaint management solution price is based on min/max projections for various software systems. The number of users, customization required, and specialized requirements are all factors to consider. Please contact us at contact@terotam.com for further information about pricing.

Testimonial

Paradigm Shift

With an easy to operate system and user-friendly Interface of TeroTAM, we integrated more than 200+ outlets operational within PAN India for 2+ years. This software enabled us to manage almost everything with a centralized dashboard, by sitting in one place, manage priorities and analyze all the key performance indicators with prolonged analytics. We are expecting to use TeroTAM for a long horizon with more advanced upgraded software in the era of growing new technologies.

Parthiban B.
(GM Facilities & Renovations Food & Beverages)
Tata Starbucks Private Limited

Ignited Innovation

TeroTAM has made our work easier & faster starting from complaint request generation to field and till the closer. Easy to upload data and updates, compatibility with multiple languages and lesser human efforts in writing saves a lot of time and energy and helps to produce the perfect data from beginning to end in a most customized manner. It’s well received software, perfectly designed to match all our requirements, using satisfactorily with zero complaints for 2+ years.

Vikas A.
(GM Services Hospitality)
Equinox Solutions Limited

Excellent Platform

We have been using the TeroTAM platform for 1 year and we have seen a streamlined approach in our Staff management and Project Management. After we get started with them, our asset management has been upgraded and becoming cost-effective day by day. "Keep it up...Team TeroTAM.

Rohan Patel
(Owner)
Anand Color World

Business with TeroTAM is Super Easy

Starting from Asset Management to Complaint Management, each solution we used, has made our process fluent and flawless. We have remarkably reduced the cost of Inventory management and maintenance management with easy-to-use TeroTAM CMMS software. We experienced superfast tracking and location management with the QR-code scanning technology they offer. All-and-all, it’s a one-stop solution for all your business needs. Strongly recommend it to all.

Harsh Chaudhary
(Owner)
Inventrik Enterprise

“It’s Good and Useful Tool”

“I've been using this software for 1 year mostly for communication within the project team, task management, and collaboration with our customers. It's really easy to use & maintain, good support, easy to add asset details, cost-effective and flexible!”