How does the management of the complete facility portfolio without leaving your workspace sound? Well, TeroTAM comes with a facility management solution that will empower the organization and the teams with an interface that is simple to use and that will help with the management of the dynamic workspace easily. With the use of intuitive dashboards and functions like drag and drop, real-time tracking and analysis the specific tea managers will be able to plan and manage individual projects very well.
Obviously, the clients have high expectations and you can help the technician in the field so that they can provide better services. This software empowers the service technician with the real-time inventory, customers, assets and warranties with on-call solutions that will ensure that the team is constantly outperforming the peers. It will lead to task completion a lot faster and the response rates increase as well. The Assets and Part's inventory management software also gives the ability for management of your parts and the client's and your assets. Everything can be tracked from service history, manufactures, serial and model numbers and the warranty details.
There is a vital importance of quality communications with the customer for a hundred percent client satisfaction. This is the focus of any company or business. And TeroTAM makes it easier for the collection of information that is authentic and with high accuracy about the client location and visits.
TeroTAM offers an effective complaint tracking system as well. When the contact center has been operating on old software, it is going to be a frustrating experience for both employee and the customer as well. So how does one resolve any issues that are recorded in other service areas? TeroTAM provides you a complaint management software that helps with the creation of a streamlined and unified channel that will help the team for offering timely and an easy complaint resolution to the client.
For both customers and vendors, the Mobile application is very easy to use, software solution and all information at one click.
The entire team can track issues by real time communication with each other and work accordingly on a solution without errors.
All of the online solutions and features are connected via Web portal so you have more control over tracking assets.
You can track all of the complaints in real-time and the management procedure is designed to work according to regulatory needs.
The cloud-based infrastructure is simple to use and entire work is automated which means no need for paperwork.
The feature allows automatic complaint creation in a clear case file that makes a searchable record. .