1. Filter Option in Complaint Management:
In complaint management, we have option to list out the complaint in four different ways, where user can get the listed base on filter complaints.
1.1 Default Filter
Go to side menu click on complaint management, then click on default.
User get the list of complaint by default in once they come to complaint management default means, latest updated tickets will come first.
Default Tab: Default update complaint list from complaint Management.
For complaint filter in web: in side menu click complaint management the top right there are 4 option for filter and first option is for default tab.
In complain management we have list of complaint in default where the ticket list is based on first come first serve (FCFS). Menas the complaint which and create latest will be display in in top and If any complaint gets update base on any action then those complaints will be in top.
1.2 Location/Outlet Base Filter
In complaint the next option for filter is outlet base filter where the ticket will be display in format for outlet wise, where the user will get the list of outlets on which he has the access.
The tickets list will be outlet base so first user will get the outlet in A-Z format in alphabet form with the ticket count number of the outlet tickets.
User have to expand the outlet to find the list of tickets base on outlet.
1.3 Date Filter
The user will get the filter base on date, where user can view the ticket date wise from today, yesterday and after that all the date wise.
The latest date will appear first and the list of ticket base on the dates and the user have today and yesterday after that it will show in dd-mm-yyyy format for list of the complaint.
1.4 Filter
In filter we have multiple options to view the tickets, where user have to select the filter, filters are: status, created date, zone, outlet, city.
Status: there are total 12 status: so, if user select any one status and submit then user have ticket base on status if user have selected with default.
Created date: the ticket will be listed based on created date user will select start date to end date then submit so the ticket will be listed base on those between dates.
Zone: the user has to select the zone from the drop-down list and submit if they need ticket base on only zone, so user will get the tickets based on zone.
City: the user has to select the city from the drop-down list and submit if they need ticket base on only city, so user will get the tickets based on city.
Outlet: the user has to select the outlet from the drop-down list and submit if they need ticket base on only outlet, so user will get the tickets based on outlet.
All select: the user select status, created date, zone, city, outlet, so the result will be specific. E.G.: Status= pending, created date:04-09-2020 to 07-09-2020, zone: north, city: mumbai, outlet: alpha one mall. So, the result will for complaint tickets is pending tickets with created date, north zone, mumbai, and alpha one mall this information will list the tickets.
2. Complaint with Attachment:
In complaint management, we have option to add image and now in advance we are providing the attachment for video and file as well.
2.1 Add Attachment
While creating complaint user have to add attachment like: images, video, documents.
The supported files are video (mp4), images (jpg, png) and documents: (PDF, CSV, TXT, DOC.
The supported files are video (mp4), images (jpg, png) and documents: (PDF, CSV, TXT, DOC.
Maximum size of file should be 25 MB.
Only 5 files can be attached.
Once the attachment is added during the complaint management download and delete.
Once the complaint is created and user can view in details screen, we are showing attachment list which is added successfully. The user who have added the attachment their name will be display with their role.
In complaint detail screen while working on complaint the user needs to add attachment then from details it is possible as per their roles.
The user who added the images can only delete the complaint and the other user can only view the complaint.
Once the complaint completed then user need to create the report and once the report is crated, then user can view the report and can view the attachment and by click on document, video and image it can be download in your system.
3. Client Reported Points
The below-listed points are client reported changes and bugs which we have completed or covered in sprint 18.0
3.1 User Base Notification
For new user, old notifications should not receive or display in the notification screen or module.
3.2 Report change for Image
In complaint management user have add the image and in report, it will display “uploaded by” instead of name.
3.3 OTP count name wrong in SMS department
We developed like this who is click on the complete button & sent to the otp those are name display in SMS department but now needs to change logic.
New logic should be like this: we send OTP for store owner that means name of user should be store owner so count show in store owner’s count (SMS department tin analytics)
3.4 Rate Card Role Base
Rate card option should show in complaint detail page when we give option “quote send team” (apps + portal) if we give rate card management from role management then in portal should show rate card management from side bar
Rate card option should show in complaint detail page when we give option “quote send team” from role management (apps + portal)
If we give rate card management from role management then in portal should show rate card management from side bar.
3.5 Mapping of all the encrypted calls
Give mapping of all the encrypted calls for production TeroTAM
Complaint management assign to option missing in detail list so solved the issue and provided in sprint 18 release. Create complaint first then assign to service provider and after that assign to missing.
3.7 Dashboard Complaint Management
The Complaint Response time we have to add less then hour to display the ticket less than hours in chart.
3.8 Design Changes and Improvement
Design changes and improvement in the application for android and ios in preventive maintenance detail screen and home screen of service provider side.
3.9 Notification off than home page module hides
In-home screen for customer and service provider when user change the setting of notification than home screen module should not get change from the app, it was hided now in this release sprint 18.0 we are displaying the module.
