A renowned player in the packaging industry, known for its commitment to excellence and innovation, faced the daily grind of managing maintenance tasks, tracking inventory, and ensuring seamless operations.
However, with manual processes bogging down efficiency and communication gaps hindering swift issue resolution, The packaging unit recognized the urgent need for a transformative solution to propel its operations forward. That’s where the journey with a cutting-edge Computerized Maintenance Management System (CMMS) began.
In this short case study, we will put some thoughts into how this packaging firm has harnessed the power of CMMS to overcome challenges, streamline processes, and achieve remarkable results.
Challenges:
Before adopting the CMMS solution, the packaging firm encountered several challenges:
- Manual Processes:
Tedious manual processes for maintenance tasks and inventory management led to inefficiencies and increased downtime.
- Lack of Visibility:
Limited visibility into asset management and inventory levels resulted in stockouts and operational disruptions.
- Slow Ticket Resolution:
Cumbersome ticket creation processes and manual assignment of tasks led to delays in issue resolution.
- Communication Gaps:
Ineffective communication channels resulted in delays in addressing maintenance issues and customer inquiries.
How did implementing TeroTAM CMMS Help the packaging company streamline the challenges?
The packaging firm recognized the need for a comprehensive solution to address these challenges and opted for TeroTAM’s CMMS system. Understanding their challenges and solution they are looking for, our team of industry experts have offered the solution with following bunch of features:
User-Friendly Interface:
The intuitive design of TeroTAM CMMS made it easy for employees to manage tasks, track inventory, and generate reports, enhancing overall productivity.
Asset and Inventory Management:
The centralized database allowed them to track and manage all packaging equipment, spare parts, and consumables efficiently, optimizing asset utilization and inventory levels.
Streamlined Maintenance:
Automation of tasks, preventive maintenance scheduling, and work order management streamlined maintenance processes, reducing downtime and improving operational efficiency.
Effortless Ticket Creation with QR Codes:
Customers could create tickets seamlessly by scanning public QR codes, simplifying the process and accelerating issue resolution.
Multi-channel Notifications:
Employees received real-time notifications via email, WhatsApp, and SMS, keeping them informed about ticket updates and maintenance tasks.
Automated Assignment:
Tasks were automatically assigned based on area, city, state, zone, or group, ensuring swift allocation and resolution of issues.
Enhanced Resolution Speed:
Implementation of TAT & SLA features, along with dynamic escalation matrices, expedited ticket resolution, and improved customer satisfaction.
Staff Tracking and Geolocation:
Now they can monitor staff activities and utilize geolocation options for better workforce management and accountability.
Seamless Integration:
Integration with existing systems such as Tally, SAP, and ERP facilitated data exchange and streamlined operations across departments.
Results and Benefits:
The implementation of CMMS brought about significant improvements in the Packaging company’s operations:
- Increased Productivity: Streamlined maintenance processes and enhanced visibility into assets and inventory levels resulted in improved productivity and reduced downtime.
- Improved Customer Satisfaction: Effortless ticket creation, multi-channel notifications, and faster issue resolution enhanced customer satisfaction and loyalty.
- Cost Savings: Optimized asset utilization, inventory management, and streamlined maintenance processes led to cost savings and improved profitability.
- Enhanced Efficiency: Automated task assignment, dynamic escalation matrices, and integration with existing systems improved overall operational efficiency.
- Greater Accountability: Staff tracking and geolocation options enabled better workforce management and accountability, further enhancing productivity.
Conclusion:
With the implementation of the TeroTAM CMMS system, the packaging firm successfully addressed the challenges faced and achieved remarkable improvements in productivity, efficiency, and customer satisfaction. Do you resemble any challenges within your packaging business? – we are here to help. Connect with our expert now or share your thoughts with us at contact@terotam.com
